Scope

This policy covers purchases made on my website by consumers. For business purchases, please contact the studio.

Payment

Artworks (Shop)

Sessions (Acuity bookings)

Standard option: Free local collection from my studio in Woodquay, Galway, Ireland (by appointment).
Courier options: Tracked and insured courier with professional packaging by a specialist is available. Courier costs are paid by the buyer at checkout or by invoice.
Dispatch time: Usually within 5–10 working days, or after an exhibition ends on the stated date.
Packaging: Archival materials or rigid, protective packaging depending on the piece.
Risk: Risk transfers on delivery to you (or to your nominated person or carrier if you arrange collection).

You may cancel within 14 days of delivery and return within a further 14 days.
How to cancel: Please [contact the studio here] with your order number and “Cancel order” in the subject within the 14-day window.

I refund the artwork price and the least-expensive standard delivery I offered.
- My standard delivery is free local collection, so the refundable delivery amount is €0 if you chose a paid courier.
I may withhold the refund until I receive the work back or you provide proof of return.

Return the artwork in original condition and packaging. You are responsible for any loss in value caused by handling beyond what is necessary to inspect the work. Works returned damaged or inadequately packed may be subject to a deduction.

Commissions / Soul Paintings.
Custom framing or any work made or altered to your specification once work has begun.
Time-specific services already fully provided at your request within the 14-day period.

If your order arrives damaged or not as described, please [contact the studio here] within 48 hours of delivery with photos of the packaging and artwork.
I will arrange a repair, replacement, or refund. For damaged/faulty items, I cover return shipping.

Your country may charge import duties, VAT, or handling fees on delivery. These are set by your local customs authority and are the buyer’s responsibility.
I must declare the actual value on customs forms.

Standard policy

You can reschedule or cancel free of charge up to 48 hours before your session.
Inside 48 hours, the fee is non-refundable. I will do my best to reschedule if possible, but it is not guaranteed.
Sessions cannot be gifted or transferred to another person.

Right of withdrawal for services

By EU rules, you have 14 days to withdraw from distance service contracts unless you ask me to start within that 14-day period.
When you book a session within 14 days, you will be asked to confirm you request the service to begin and understand you will lose your withdrawal right once the session has been provided.

Consent text shown at booking

“I request my session within the next 14 days and acknowledge I will lose my right of withdrawal once the session has been provided.”

Questions, cancellations or returns: [Contact the studio here]
Studio: Woodquay, Galway, Ireland